Custom AI Agents & Automation
Purpose-built agents that understand your business, connect to your systems, and automate the work your teams repeat every week. We build on the platform that fits the job — Microsoft Copilot Studio, Claude, or ChatGPT — rather than forcing every problem onto one vendor.
What A Custom Agent Actually Does
More than a chatbot: an assistant with defined responsibilities, access to real data, and guardrails around what it may and may not do.
Workflow Automation
Automate repetitive tasks and multi-step business processes with agents that understand how your organization actually works.
Secure Data Access
Retrieve and summarize information from your enterprise systems while respecting existing permissions, retention, and compliance boundaries.
Grounded In Your Knowledge
Agents built on your approved reference material and terminology, so answers stay consistent instead of depending on who wrote the prompt.
Where We Build
Each platform has a different native way to build agents. We select based on where your data lives, what the work demands, and what your organization already licenses.
Microsoft Copilot
Microsoft
Copilot Studio
Declarative and pro-code agents that live inside Teams and Microsoft 365, grounded in tenant data through Microsoft Graph and connected to line-of-business systems.
Claude
Anthropic
Projects, MCP & API
Agents for long-document review and analytical pipelines, using Projects for shared team context and MCP or the API to reach your document repositories.
ChatGPT
OpenAI
Custom GPTs & Assistants API
Department-level custom GPTs for everyday use, plus Assistants API workflows when you need higher volume or automation beyond the chat interface.
Two Ways To Build
We start with the lightest approach that solves the problem, and move to custom code only where it earns its keep.
Low-Code & Declarative
Built quickly on the platform's native agent builder, using configuration and natural language rather than code.
- Fastest route from idea to working pilot
- Custom instructions and knowledge grounding
- Pre-built templates and connectors
- Easy to iterate as requirements change
Custom Pro-Code
Developed against the platform APIs when you need full control over logic, integration, and data handling.
- Advanced custom workflows and business logic
- Complex enterprise system integration
- Custom APIs and data connectors
- Full extensibility and version control
Agent Use Cases
The patterns we are asked for most often, each adaptable to your processes and terminology.
Customer Support Agent
Answers common inquiries from approved documentation and routes complex issues to the right team.
Document Processing Agent
Extracts, summarizes, and organizes information across large document sets and contracts.
HR Policy & Onboarding Agent
Guides new employees through onboarding and answers policy questions from current source material.
Sales Intelligence Agent
Gathers account context, tracks opportunities, and prepares briefing notes ahead of calls.
Meeting & Reporting Agent
Captures decisions and action items, then compiles recurring status reports automatically.
Compliance Monitoring Agent
Reviews activity against policy, flags exceptions, and assembles audit-ready documentation.
How We Deliver
End-to-end development, from process analysis through production support.
Discovery & Design
- Business process analysis
- Use-case and platform selection
- Agent architecture design
- Integration and data-access planning
Development & Testing
- Agent build, low-code or pro-code
- Knowledge grounding and custom skills
- Evaluation against real examples
- Security and permissions review
Deployment & Enablement
- Production rollout
- User training and documentation
- Change management support
- Monitoring and telemetry setup
Support & Optimization
- Ongoing maintenance and updates
- Output quality tuning
- Feature enhancements
- Feedback loop with users
Ready To Build Your First Agent?
Bring us a process that eats your team's week and we will tell you honestly whether an agent is the right answer — and which platform to build it on.